An initiative targeted at facilitating the airport journey for passengers with autism and any accompanying travellers, has been launched by Malta International Airport to mark World Autism Awareness Day.

The airport has now made available online a visual guide which provides simple instructions, photos and directions designed to prepare travellers for their airport journey before taking a trip.

This idea also supports the Journey Facilitation Programme, launched last year, a tailor-made assistance which includes guidance by a specially trained dedicated representative through MIA and access to quiet rooms to minimise noise and visual stimuli.

MIA said that the step-by-step visual journey through the terminal, both on departure and on arrival, includes brief explanations of what to expect at crucial points and of processes such as checking in, security screening and border control.

Head of Customer Services and Traffic Development Alex Cardona said that, “this past year, the Journey Facilitation Programme has been availed of more than 180 times, and the feedback received has served to highlight what a big difference this special service has made to users, encouraging us to explore new ways of turning a potentially stressful experience into a more pleasant one.”

Malta International Airport’s journey facilitation service, which is delivered by the company’s team of specially trained front liners, may be booked by filling in a form and submitting the necessary documents here, at least 48 hours prior to one’s travels.

For a limited period, younger travellers who are on the spectrum will receive a free story book recounting the first adventure on a plane of two characters, when they present themselves at the Information Desk within the Check-in Hall.

The airport explained that while this book is aimed at helping kill the wait before boarding and preparing young travellers with autism for the actual flight, the airport team also recommends other items that can contribute to a smoother journey, including noise-cancelling headphones to reduce the airport hum and toys that can serve as a comforting reminder of home while travelling away from it.

Malta International Airport has also lit up its terminal facade blue to mark this special day.

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