An angry mum claims a trampoline park would not let her "double bounce" her autistic son and then was told to leave.

Esther Beckett was with her five-year-old autistic son at Flip Out in Stoke when the argument began over her being allowed to bounce with the youngster. She had paid £135 for a two-hour session with her family but says just 10 minutes in, she was asked to leave.

The 34-year-old mum was bouncing her non-verbal son because he cannot do so himself but a staff member is then claimed to have come over and told her that double bouncing was not allowed. Flip Out requires all entrants to sign a set of rules including "no double-bouncing". But Esther says she had done this before at dedicated toddler and SEN sessions on previous visits without any problems.

"My son won’t bounce. He just sits on his bum and I have to bounce him," she said. "If I don’t he self-harms. When he gets frustrated he hurts himself by biting the back of his hand. He’s got scar tissue. I started to bounce him and a staff member asked me not to bounce him.

"I explained to them that he’s autistic and the staff member walked off. They came back and said I needed to get off. I explained again the same situation and said it had not been an issue before. I felt really targeted. I got off the trampoline and tried to round up the kids. The worker said I was banned. My daughter was in floods of tears."

She says she has attempted to lodge a formal complaint with Flip Out. Esther told StokeonTrentLive : "I wasn’t hurting anybody, my son was really content, he doesn’t bounce and he never got up once to bounce himself. If it was against the rules completely then they should have asked me to use the soft play instead or advised what other sessions to go to. But I was jumped on by the staff member straight away.

"My child isn’t like other children, he doesn’t have emotional abilities or cognitive abilities. I would love to take all my children out together and not be targeted or judged." A spokesperson for Flip Out Stoke said: "We are looking into Esther Beckett’s complaint and speaking to staff who were working during the time of her visit with her family. Customer safety and client satisfaction is paramount to us at Flip Out Stoke and we take all complaints seriously and ensure that they are all thoroughly investigated."